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Privacy policy

Last updated: 22 September 2026

At Number One Tutor, we are committed to protecting your Personal Data and to providing clear and transparent disclosures about the types of information we collect and how we use it.

For your further visits to our website and your use of our services, we would like to inform you about data collection, processing and use when visiting and using our website and services. As well as objection, revocation, and other rights to which you are entitled as a person affected by data collection and use.

Please read this policy along with our Cookie Policy. If you are under 16, please ask a parent or guardian to read it with you and help you contact us if anything is unclear.

General Information

a) What is Personal Data?

Personal Data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address. In contrast, information of a general nature that cannot be used to determine your identity is not Personal Data. This includes, for example, the number of users of a website.

b) What is processing?

“Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

c) What law applies?

Number One Tutor LLC is a United States company. We process Personal Data in accordance with the laws that apply to our activities, including relevant US privacy laws and the UK General Data Protection Regulation (UK GDPR) or EU General Data Protection Regulation (EU GDPR) where applicable. This policy does not limit any rights you have under applicable law.

d) Responsible for data processing

Number One Tutor LLC (“Number One Tutor”, “we”, “us”, or “our”) is the data controller responsible for the Personal Data described in this policy. Our postal contact address is 167 Madison Avenue, Suite 205, New York, NY 10016, United States.

Please direct questions about your Personal Data to us by WhatsApp on +44 7722 477150 or by email at info@numberonetutor.com. These contact options are also available on our Contact page.

a) Purpose and legal basis of processing

Where applicable data-protection law requires a lawful basis, we rely on an appropriate basis for each purpose for which we process Personal Data. Our purposes include:

  • providing the website and shop and their functions and contents,
  • responding to contact requests and communicating with our customers,
  • providing our services, and
  • security measures.

Of course, we can only do that if we have at least one of the following legal bases or in other words lawful reasons to do so. Unless specifically described below, we typically link the above purposes to one of the following:

  • consent,
  • to fulfil our services and carry out contractual obligations,
  • to fulfil our legal obligations, and
  • to protect our legitimate interests.

General Principles

a) Security

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us.

You can recognise an encrypted connection if the address line of your browser contains a “https://” instead of a “http://” and also has a lock symbol. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through this website.

Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion.

Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.

b) Minors

We will not knowingly collect, use or disclose personal information from minors without first obtaining consent from a legal guardian through direct contact.

c) Automated decision-making

Automated decision-making is the process of making a decision by automated means without any human involvement. Automated decision-making including profiling does not take place.

d) Do Not Sell

We do not sell your Personal Data.

e) Special Category Data

Unless specifically required when using our services and consent is obtained for that particular service, we do not process special category data.

f) International Transfer

We may transfer your Personal Data to other companies and/or business partners as necessary for the purposes described in this Privacy Policy. In doing so, your Personal Data may be transferred to so called third countries. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

g) Storage and retention

Your personal data will be stored by us only for as long as is necessary to achieve the purposes for which the data was collected or – if statutory retention periods exist that go beyond this point and for the duration of the legally prescribed retention period. We then delete your personal data. Only in a few exceptional cases is your data be stored beyond this period, e.g., if storage is necessary in connection with the enforcement of and defence against legal claims against us.

h) Sharing and Disclosure

We will not disclose or otherwise distribute your Personal Data to third parties unless this is a) necessary for the performance of our services, b) you have consented to the disclosure, c) or if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings; as required by law or regulation; if Number One Tutor (or a part of Number One Tutor) is sold to or merged with another company; or proceedings at home or abroad or to fulfil our legitimate interests.

Data we collect automatically

a) Collection of access data and log files

We also collect data on every access to our website. The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.

Log file information is stored for security reasons (e.g., for the clarification of abuse or fraud) for a maximum of 7 days and then deleted. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the respective incident is finally clarified. The legal basis for the data processing is our legitimate interest in providing an appealing website

b) Hosting

To provide our website, we use the services of GoDaddy.com, LLC who process all data to be
processed in connection with the operation of our website on our behalf. The legal basis for the data
processing is our legitimate interest in providing our website.

c) Use of cookies

We use so-called cookies on our web site. Cookies are small text files that are stored on your respective device (PC, smartphone, tablet, etc.) and saved by your browser. For further information please refer to our Cookie Policy. The legal basis for the use of cookies is your consent as well as our legitimate interest.

Data from third party sources

We may obtain data about you from third-party sources, such as our marketing partners, social networks, and other third parties. We may use this data to better analyse your user behaviour to improve our ability to provide you with relevant marketing information and services, and to prevent and combat fraud.

Data we collect directly

a) General

We may ask you for Personal Data when you:

  • use our website,
  • request tutoring, services, support, or information,
  • participate online or otherwise in marketing activities,
  • interact with us on third-party social networking sites (subject to the terms of use and privacy policies of said third parties), or
  • contact us.

Categories of Personal Data we collect may include:

  • contact data (e.g., names, e-mail, telephone numbers),
  • content data (e.g., text entries, messages),
  • Identity data (e.g., including name, date of birth, pictures, and videos), and
  • contract data (e.g., booking information, lecture details, payment confirmations),

b) Contacting us

Personal Data is processed depending on the contact method. In addition to your name and e-mail address, IP address or telephone number, we usually collect the context of your message which may also include certain Personal Data. The Personal Data collected when contacting us is to handle your request and the legal basis is both your consent and Contract.

We also offer to contact us via the messaging services of WhatsApp. If you contact us via WhatsApp we store and use the mobile phone number, you use and – if provided – your first and last name in accordance with the provision of a contractual or pre-contractual measure to process and respond to your request.

We are present on social media, including Facebook, Instagram, YouTube and TikTok. If you contact or interact with us through these platforms, we use the information you provide to respond and communicate with you. Depending on the activity and applicable law, our lawful basis may be our legitimate interest in communicating with you, steps taken at your request before a contract, performance of a contract, or consent. Each platform also processes information under its own privacy policy. Our respective responsibilities, including any joint-controller arrangements for particular features, depend on the service and applicable platform terms.

c) When using our services

Whilst we are offering our services to Children, the protection and safety of Children using our services is our priority. Parents or legal guardians must register, any minor wishing to use our must do so only through their Parents or legal guardians.

We process your data in order to be able to provide our contractual services as well as to ensure the security of our services and to be able to develop it further. This includes in particular our support, correspondence with you, invoicing, fulfilment of our accounting and tax obligations. Accordingly, the legal basis for the data processing is the fulfilment of our contractual obligations and, in individual cases, the fulfilment of our legal obligations as well as your consent.

In order to provide our services and support, we may also engage other service providers and third parties (in particular Zoom or Google Meet) and provide access to our employees and independent contractors who are involved in providing the services.

We ensure that access by our employees to your data is only available on a need-to-know basis, restricted to specific individuals, and is logged and audited. We communicate our privacy and security guidelines to our employees and enforce privacy and child protection safeguards strictly.

d) Payment Data

Payments for our services may be made through Revolut, Wise or Stripe, depending on the payment method agreed with you. The relevant provider processes your payment information in accordance with its own privacy policy.

We may receive information needed to confirm and reconcile payments, issue invoices, arrange refunds and maintain our accounts, such as your name, payment reference, amount, date and payment status. Card details entered on a provider-hosted payment page are handled by that provider rather than collected through this website.

We process payment-related information as necessary to perform our contract with you and to meet applicable accounting and legal obligations. Please consult the privacy policy of the provider you use for further information about its processing of your data.

e) Administration, financial accounting, office organisation, contact management

We process data in the context of administrative tasks as well as organisation of our operations, financial accounting and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The purpose and our interest in the processing lies in the administration, financial accounting, office organisation, archiving of data, i.e., tasks that serve the maintenance of our business activities, performance of our tasks and provision of our services.

f) Marketing

Insofar as you have also given us your consent to process your Personal Data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission, or sometimes your consent is implied from your interactions or contractual relationship. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving marketing communication based on your interactions or contractual relationship with us.

Our Marketing generally takes the form of e-mail but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent by us or on our behalf will include a means by which you may unsubscribe or opt out.

Your Rights and Privileges

a) Privacy rights

Depending on the law that applies and the circumstances of the processing, you may have the following rights:

  • The right to access – You have the right to request copies of your Personal Data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete
  • The right to erasure – You have the right to request that we erase your Personal Data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your Personal Data, under certain conditions
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you have any questions, please contact us.

b) Updating your information

If you believe that the information, we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.

c) Withdrawing your consent

You can withdraw consents you have given at any time by contacting us.

d) Access Request

In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

e) Complaint to a supervisory authority

Where applicable law gives you this right, you may complain to the relevant privacy or data-protection regulator. In the UK, you can contact the Information Commissioner’s Office (ICO). In the EEA, you may contact the competent data-protection authority, including the authority where you live or work. Please contact us if you have concerns about how we handle your Personal Data; this does not affect your right to approach a regulator.

Changes

We may update this Privacy Policy from time to time. If we make changes to this Privacy Policy or materially change our use of your Personal Data, we will revise the Privacy Policy accordingly.

Questions?

If you have questions about this Privacy Policy or wish to exercise your rights, contact us by WhatsApp on +44 7722 477150 or email info@numberonetutor.com. You can also find these options on our Contact page.

Effective Date

This Privacy Policy was last updated on 22 September 2026.